Your data, your rights, and how we handle both.

1. General Provisions

This policy covers both the public website and the connected product experience.

This Privacy Policy explains how MB VIOLETINIS RYTAS, acting as the data controller, collects, uses, stores, and discloses information obtained from users of infeeling.com and the connected digital service Feeling.app.

By using the website or the service, you agree to this policy and the data processing practices described here.

2. What Data We Collect

Some data is provided directly, and some is collected automatically.

Data you may provide directly

• Registration data such as name, email address, and encrypted password.
• Profile data such as birth date, gender, and time zone when provided.
• Communication content including questions, conversations, and support messages.
• Payment data such as payment method and transaction ID, while payment card details are stored by the payment processor rather than by us.

Data collected automatically

• IP address and approximate geographic location.
• Browser type and version.
• Device type, such as mobile or desktop.
• Visit date and time, session duration, and website interactions.
• Analytics data used to understand user behavior and improve the service.

3. Purposes of Processing

We process data to provide the service and improve it responsibly.

• Providing the service and personalizing responses based on user context.
• Managing user accounts, login, authentication, and security.
• Managing credits, purchases, and balances.
• Communicating about support requests, service changes, and essential notifications.
• Improving service quality through anonymous statistics and product analysis.
• Complying with accounting, tax, and legal obligations.

4. Legal Basis

Our processing is grounded in contract, consent, legitimate interest, and legal obligation.

• Contract: when processing is necessary to provide the service you requested.
• Consent: when you voluntarily provide additional information or agree to optional communications.
• Legitimate interests: for security, fraud prevention, product improvement, and service quality.
• Legal obligation: for accounting, tax, and other compliance requirements.

5. Retention Period

Different kinds of data are kept for different lengths of time.

6. Third-Party Sharing

We share data only when it is necessary to run the service properly.

• Payment processors for handling purchases.
• Trusted hosting and server providers.
• AI technology providers for conversation processing where needed.
• Analytics providers to understand anonymous user behavior.
• Law enforcement or public authorities only when required by lawful request.

7. Your Rights

GDPR gives you meaningful control over your information.

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to restriction of processing.
• Right to data portability.
• Right to object.
• Right to withdraw consent at any time.

To exercise these rights, contact help@feeling.app. You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate.

8. Data Security

We use technical and organizational measures to protect data.

• SSL/TLS encryption for data transmission.
• Password hashing and access control.
• Secure server infrastructure.
• Regular audits and internal security practices.
• Appropriate authorization and database protection measures.

9. Analytics

We use analytics to improve the experience, not to sell your attention.

We use analytics tools to understand how visitors use the website and the service. This may include anonymous information such as visited pages, time spent, traffic sources, device information, and high-level geographic data.

No personally identifiable information is intentionally sent for advertising use through these analytics tools. Where possible, data is anonymized and aggregated.

10. Children's Privacy

The service is intended for people aged 16 and above.

We do not knowingly collect personal data from children under the age of 16. If we learn that such data has been collected, we will delete it without undue delay.

11. Policy Changes

This policy may change as the product evolves.

We may periodically update this Privacy Policy. Significant changes may be communicated by email or by notice on the website. We recommend reviewing this page from time to time.